Amplify billing is auto-drafted from your default payment method on file.
However, on rare occasions, you may be prompted to make a payment. This typically happens for two reasons.
- There's no default payment method on file.
- You received an overdue billing notice.
Here are instructions for handling both scenarios.
Prerequisite: To manage billing and payments, you must be assigned Universal Admin permissions. If your organization hasn't provided you with these permissions, please have them review How to Grant Universal Admin Permissions.
No Payment Method on File
If there's no payment method on file, the following message will appear on your Amplify Dashboard.
Click Continue, and you'll be taken to a page where you can add or update your default payment method.
For more details, please see How to Update your Payment Method.
How to Manage Overdue Billing
Overdue billing can be caused by a variety of reasons, such as a hold being placed on your billing account or your default payment method expiring.
Typically, all you need to do is update your default payment method.
For instructions, see How to Update your Payment Method.
Important: Once your payment method is updated, all overdue bills will be automatically charged to your default payment method.
FAQs
Where do I log in?
To log in, navigate to https://account.myamplify.io. After logging in, follow the instructions provided above.
Note: If this is your first time logging in, you'll be prompted to set up Multi-Factor Authentication (MFA) for security reasons. Learn more about Multi-Factor Authentication.
Help! I don't have login credentials!
If you haven't been set up as a user, please contact your organization's leadership. Have them follow the instructions to Add a User and ensure they grant you Universal Admin permissions so you can manage billing.
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